Compliance

Ethics is an increasingly fundamental attribute in the business world.


GotoBiz is proud to hold Compliance certification based on DSC Standard 10.000 – Guidelines for the Compliance System.


An initiative designed to demonstrate the existence of integrity mechanisms prepared to prevent potential irregularities, especially those related to the Anti-Corruption Law. Because for us, compliance is not merely a formality. We put it into practice every day.


 To learn more about our code of conduct, click here for the Portuguese version and here for the English version.

Communication channel

If necessary, contact GotoBiz’s Communication Channel anonymously using the form below or by emailing  canalcomunicacao@processor.com.br


Compliance

Privacy

GotoBiz follows best practices to protect your privacy. Under no circumstances will we disclose personal information unless explicitly authorized.


We strive to be transparent about the collection and use of information, both when you download our materials and when you use our services.


To learn about our privacy policy, click here.

Data Protection

GotoBiz follows the guidelines of Law No. 13,709/2018 - General Data Protection Law (LGPD).


To learn about our data protection policy, click here.


If you are concerned about your data, have a suggestion or a question, please contact us through our form. We will respond within 30 days.

Warranty and Support

This section is intended to make it easier to understand and access our Warranty and Support Policies, clarifying the procedures to be followed. Refer to it whenever needed.


Warranty Terms

The services provided are covered by the GotoBiz warranty against technical failures exclusively related to the services provided by GotoBiz.


Warranty Periods

The warranty will be provided for a period of up to 30 (thirty) calendar days, beginning on the first day following the date on which the scope is delivered to the CLIENT by the GotoBiz team. For services lasting less than 30 days, the warranty will be provided pro rata for the period of time performed.


Warranty Limitations

If any “Non-Conformity” is found during the warranty period and within the contracted scope, and it does not result from changes to the environment, conditions, interoperability or other circumstances characterizing a modification of the conditions and contexts established/contracted, GotoBiz shall make the necessary correction for the CUSTOMER (travel and accommodation expenses may apply depending on the contracted terms). This “Non-Conformity” shall not extend the original warranty period.


Warranty request

 

  • To activate the service guarantee, click  here.
  • All service and support activities will be performed on business days (Monday through Friday), during business hours (from 8 a.m. to 6 p.m.), by prior appointment. Services provided outside business hours will incur additional charges and will be subject to scheduling and the availability of GotoBiz technicians.

 

General Terms

 

  • After the warranty period, the CONTRACTOR may continue serving the CLIENT’s requests through specific quotes for each requested need or through the “Max Software” support service.
  • The warranty will end automatically at the end of the thirtieth day without any notice from the CONTRACTOR. The stated warranty conditions do not apply to the hiring of professional labor.
  • GotoBiz may modify and change the terms of this “Service Guarantee Policy” at any time. In such cases, the new terms will only be valid and applicable to services purchased by the end consumer after the date on which they are published by GotoBiz, and will not affect services purchased previously.


One-Off Ticket

If you are not yet a GotoBiz customer and need to open a one-off ticket, please contact our support team.