Service Matrix LiveCloud CMS - Cloud Managed Services
| Public or “Private” Cloud without LiveCloud | LiveCloud CMS FullOps¹ | LiveCloud CMS SharedOps¹ | |
|---|---|---|---|
| Operations | Customer | Contractor | Customer autonomy, with optional services² |
| LiveCloud Platform | No | Yes | Yes |
| MultiCloud Environment³ | No | Yes | Yes |
| Management Dashboards | Limited | Yes | Yes |
| Cost Optimization Automations | No | Yes | Optional² |
| Cloud Monitoring | No | Yes | Yes |
| BizApps Monitoring ℹ️ | No | Yes | Optional² |
| FinOps | No | Included | Optional² |
| 24x7 support⁴ | No | Yes | Yes |
| 24x7 support⁴ | No | Yes | Optional² |
| Service Readiness Assessment ℹ️ | No | Yes | Yes |
| Workload Well-Architected Review ℹ️ | Optional² | Semiannual | Optional² |
| Operating system administration for virtual machines (VM's SO Guest) | Optional² | Optional² | Optional² |
| Operating System Patch Management for virtual machines (VM Guest OS) | Optional² | Optional² | Optional² |
| Professional Services | No | Optional² | Optional² |
| SecOps | No | Optional² | Optional² |
*¹For v2025
²Optional = Services that, when performed, are billed based on consumption
³Azure, AWS, OCI (available in the 2nd half of 2025)
⁴ Environment outage or serious security issues
ℹ️ Functional management of business applications (BizApps) — including technical or operational support for applications considered mission-critical by the customer — is not included in the LiveCloud CMS offerings. The offering focuses on cloud infrastructure operations, including the platform, operating system (up and running), monitoring, security, optimization and automation. For customers requiring specialized BizApps support, GotoBiz provides this service through its Application Outsourcing (ServiceOps) offering, described at www.gotobiz.com.br/serviceops.
ℹ️ Service Readiness Assessment is the process of validating and verifying all critical aspects of an application or workload — including architecture, security, operations, and governance — before its deployment or migration to a managed cloud environment, ensuring that the workload is ready for secure, efficient, continuous operation under the managed services model.
ℹ️ Workload Well-Architected Review is a structured technical assessment of a workload hosted in the cloud, based on the principles of the provider’s Well-Architected Framework (such as AWS or Azure). Its goal is to identify risks and improvement opportunities and align the application or service architecture with best practices in critical areas such as reliability, security, performance, operational efficiency, sustainability and cost optimization. This review provides a clear view of the workload’s current state, with practical, prioritized recommendations to improve its robustness, governance and alignment with business objectives and cloud operations.