Max Software - Mission-Critical Support

Products included in the scope

Category Technologies / Supported Scope
Data Platform Azure SQL Database; Azure Database for PostgreSQL/MySQL; Cosmos DB; Azure Data Factory; Amazon RDS; Aurora; DynamoDB; Amazon Redshift; AWS Glue; Hybrid pipelines; Data governance across on-premises and cloud.
Data Processing & Modeling Azure Synapse Analytics; Azure Data Explorer; HDInsight; Amazon Athena; Amazon EMR; OpenSearch; Amazon QuickSight; integrated analytics processing across multiple clouds.
Intelligence & AI Azure AI Studio; Cognitive Services; Azure OpenAI Service; Azure Machine Learning; Azure Bot Service; Amazon Bedrock; Amazon SageMaker; Amazon Comprehend; Amazon Lex; Automation, prediction and conversational intelligence applied to corporate workflows.
Unified Data Fabric Microsoft Fabric; Azure Synapse; Power BI; AWS DataZone; AWS Glue; Amazon Redshift; Amazon S3; Interoperability between Windows, Linux, and hybrid environments.
Compute Virtual Machines (VMs); Azure Kubernetes Service (AKS); App Service; Function Apps; Amazon EC2; Amazon ECS; Amazon EKS; AWS Lambda; Linux and Windows performance and scalability management.
Networking Virtual Network; ExpressRoute; Load Balancer; Application Gateway; Front Door; VPN Gateway; Amazon VPC; Route 53; AWS Direct Connect; Amazon CloudFront.
Storage Azure Blob Storage; Azure Files; Disk Storage; Archive; Storage Accounts; Amazon S3; EFS; FSx; EBS; AWS Backup; Integrated local Linux volumes.
Hybrid & Edge Azure Arc; Azure Stack HCI; Azure Stack Hub; Azure Stack Edge; AWS Outposts; AWS Snow Family; AWS Local Zones; connectivity and synchronization with on-premises environments.
Virtual Desktop & Windows Azure Virtual Desktop; Windows 365; FSLogix; Amazon WorkSpaces; Amazon AppStream 2.0.
Identity & Access Microsoft Entra ID; Entra Permissions Management; Entra Verified ID; AWS IAM; IAM Identity Center; Directory Service; Amazon Cognito; Federated authentication; Linux and Active Directory integration.
Security (SOC) Microsoft Sentinel (SIEM); Defender XDR; Defender for Cloud; LiveWatch; Amazon GuardDuty; AWS Security Hub; AWS Detective; AWS Security Lake.
Threat Protection Defender for Endpoint; Defender for Server; Defender for Identity; Defender for 365; AWS Inspector; AWS Shield; AWS WAF; AWS Network Firewall; Amazon Macie; Enhanced protection for Linux workloads.
Collaboration & Communication Microsoft Teams; SharePoint Online; Exchange Online.
Productivity & Copilot Microsoft 365 Apps (Word, Excel, PowerPoint); Copilot for Microsoft 365; Amazon Q; Amazon Bedrock; Honeycode; generative AI and enterprise automation.
Device Management Microsoft Intune; Autopilot; Entra ID Device Compliance; Defender for Endpoint; AWS Systems Manager; AWS IoT Device Management; Support for Windows, Linux and cross-platform devices.