Field Services

At GotoBiz, we also offer on-site support - Field Services - for users of applications and technology assets, in a customized way.

Field Services
from gotobiz
EXPONENTIALLY INCREASE PRODUCTIVITY

Services:

• On-site or remote technical support for business applications and processes
• Functional support for software and applications
• Corrective and preventive maintenance of technology assets
• Service for contacting and locating distributed teams
• Back-office team providing technical support to field teams
• Knowledge Center for escalation and 24x7 NOC
• Web portal for users to open and track tickets​
• Tools for complete service management (ITIL Compliance)​
• Implementation of governance processes for Service Desk management 
• Incident Management
• Problem Management
• Asset Management
• Documentation and knowledge base management
• Service-level management​
• Automation of technology service requests and processes in general.​

BENEFITS
FOR our customers

• Technical expertise:
  our specialists have in-depth technical knowledge and follow industry best practices, enabling high-quality support aligned with leading delivery frameworks.

• Operational cost optimization: your company saves on infrastructure, tools and training while gaining a more predictable and controlled cost model.

• Focus on your core business:
  with a partner handling technical support, your team can focus on strategic business activities, increasing productivity and the company’s overall performance.

• Scalability: the ability to increase support as demand grows, without the need for additional investment in hiring and training.

• Greater efficiency and productivity:
  With access to cutting-edge technologies and optimized processes, field services are delivered more quickly and efficiently.

• Support across multiple locations: GotoBiz Field Services provide support across multiple sites, wherever your business operates.