Service Desk


Our Service Desk acts as a single point of contact, serving as the central hub for requests from the initial request through final resolution, handling issues related to the customer’s technology services and business processes while promoting availability, agility and user satisfaction.

Gotobiz Service Desk
exponentially boosts productivity

Services

 

  • Telephone, remote, or on-site technical support for business applications and processes
  • Functional support for software and applications
  • Service Catalog implementation and maintenance
  • Web or mobile portal for users to open and track support tickets
  • Knowledge Center for escalation and 24x7 NOC
  • Tooling for comprehensive service management (ITIL compliance)
  • Connection and communication services between GotoBiz and the Client (IVR - Interactive Voice Response)
  • Partner SLA management​​
  • Self-service and FAQs
  • Chatbots
  • Periodic and real-time reports for decision-making​
  • Implementation of governance processes for Service Desk management:
  • Incident Management
  • Problem Management
  • Asset Management
  • Documentation and knowledge base management
  • Service-level management​

 

  • Automation of technology service requests and processes in general.​


BENEFITS  for our customers


  • Technical expertise:  our specialists have deep technical knowledge and follow industry best practices, enabling high-quality support aligned with leading delivery frameworks


  • Operational cost optimization: your company saves on infrastructure, tools and training while gaining a more predictable and controlled cost model.


  • Focus on your core business:  with a partner handling technical support, your team can focus on strategic business activities, increasing productivity and overall company performance.


  • Scalability: the ability to increase support as demand grows, without the need for additional investment in hiring and training.


  • Access to cutting-edge technology:  Access to the latest technologies and solutions, giving your company access to innovations that contribute to greater support efficiency.


  • Defined SLAs and continuous improvement:  Through defined Service Level Agreements (SLAs), we provide faster and more efficient service, along with ongoing improvement initiatives.

want to learn more?

Fill out the form and our team of specialists will get in touch:

Services Desk