Cloud Care AWS

Continuous, intelligent support for AWS environments, tailored to your operation’s consumption, criticality and current stage.

Does your company already use AWS but need more control, visibility and technical support to keep the environment under control? Cloud Care AWS combines specialized support, LiveWatch monitoring, ServiceOps and practical guidance to help your operation evolve securely, without the complexity of a fully managed operation.

Your AWS cloud has grown. Now it needs routine, visibility
and ongoing support.

Cloud environments typically start simple but evolve quickly: new instances, new databases, security rules, applications, integrations, backups, variable costs, and increasingly critical business demands. Without a minimum monitoring routine, the cloud can become difficult to understand, difficult to control, and vulnerable to silent risks.

Costs that fluctuate without a clear explanation

Small technical decisions can create recurring financial impact. The challenge is identifying waste before cost becomes a problem.

Invisible security and configuration risks

Excessive permissions, public exposure, lack of standards, and weak configurations can grow along with the environment.

Lack of day-to-day technical support

Not every company has a dedicated AWS cloud team. Often, an experienced professional is needed to provide guidance, analysis, and targeted action.

Environments without sufficient monitoring

Without telemetry, alerts, and operational visibility, decision-making becomes reactive, relying on perception and incidents that have already occurred.

Growth without proportional governance

As AWS cloud becomes more relevant to the business, operations need to mature without becoming a complex structure.

Cloud Care AWS SMB

Onboarding with ongoing support and light monitoring.

Cloud Care AWS Corporate

More capacity, FinOps Lite, and streamlined evolution.

Cloud Care AWS: continuous care, without operational overkill

Cloud Care AWS was created for companies that need ongoing support for AWS environments but do not yet require a fully co-managed operation. The service combines technical support, reactive problem analysis, monitoring through LiveWatch, logging and tracking through ServiceOps, and practical recommendations to keep your AWS environment more organized, secure, and predictable.


You start with Cloud Care AWS to organize, monitor and support your environment. As operations grow, we evolve to LiveCloud CMS SharedOps or FullOps.

A lightweight layer of support and visibility for your AWS

The offering was designed to be simple to contract, clear to operate, and easy to evolve.

On-demand AWS technical support

Specialized assistance with questions, analysis and day-to-day situations related to the AWS environment.

Reactive problem analysis

Assessment of incidents, unexpected behavior, alerts, performance degradation, or operational questions.

Monitoring via LiveWatch

Lightweight telemetry to increase visibility, organize information, and support data-driven recommendations.

ServiceOps with Hey!Ho!

Ticket creation, tracking, and traceability through GotoBiz’s operational layer.

Practical recommendations

Clear guidance for improving the environment, prioritized according to impact, risk, and effort.

Small assisted adjustments

Execution of simple adjustments within the contracted scope, reducing the gap between diagnosis and action.

FinOps Lite in Corporate

Basic analysis of variances, obvious waste, and recommendations for optimizing consumption.

Continuous environment improvement

Support for growing your AWS environment with predictability, visibility and control.

Choose the right level for your AWS usage and criticality

Cloud Care AWS has two main service levels, tailored to the usage, maturity and criticality of the AWS environment.

Característica Cloud Care AWS SMB Cloud Care AWS Corporate
Ambientes AWS em crescimento Ambientes AWS relevantes
Até USD 10K/mês* Até USD 50K/mês*
Até 2 chamados Até 4 chamados
Até 4h/mês Até 8h/mês
8x5 12x5
24x7 como chamado avulso opcional 24x7 para system down
LiveWatch Lite LiveWatch Lite
Até 1 touchpoint/mês Até 1 touchpoint/mês
Não incluído Incluído: análise básica e recomendações
Incluído para o escopo Incluído para o escopo
Limitado Moderado
Opcional sob demanda Opcional sob demanda
Opcional sob demanda Opcional sob demanda
Opcional sob demanda Opcional sob demanda
Suporte e orientação Suporte + evolução leve

*Above US$ 50k/month in billing, we recommend subscribing to LiveCloud CMS.Standardized definitions

  • LiveWatch Lite: a simplified monitoring and telemetry layer that increases visibility and supports diagnoses and recommendations for care solutions.
  • LiveWatch: a complete monitoring and observability solution for continuous tracking of environment availability, performance and health.
  • FinOps Lite:
    basic analysis of consumption, variations, and clear optimization opportunities, without replacing a full FinOps operation for Care services
  • Assisted minor adjustments:
    simple changes made in the environment within the scope and capacity provided for in the plan.
  • System Down: a critical incident characterized by significant unavailability of the environment or service covered by the support.
  • Touchpoint: a follow-up meeting to review requests, the environment, and key operational matters.
  • ServiceOps: Gotobiz portal for registering, tracking, and maintaining a complete service history.
  • Hey!Ho!: platform used by ServiceOps to record, organize, track and maintain the history of requests.

SMB

Cloud Care AWS SMB

For growing AWS environments

Ideal for companies already using AWS that need ongoing support to keep their environment under control, with low effort and high predictability.

Includes:

  • Up to 2 monthly tickets during standard business hours
  • Up to 4 hours of support per month
  • 8x5 support
  • LiveWatch Lite Monitoring
  • ServiceOps with Hey!Ho!
  • Up to 1 monthly touchpoint
  • Limited assisted minor adjustments
  • 24x7 critical incidents available as an optional one-off ticket
  • Optional on-demand WAR

Best for:

Companies that want to start organizing their AWS environment, receive ongoing technical support and prevent small issues from becoming larger risks.

Corporate

Cloud Care AWS Corporate

For relevant AWS environments

For environments requiring closer oversight, continuous optimization and more structured technical decisions.

Includes:

  • Up to 4 monthly tickets during standard hours
  • Up to 8 hours of support per month
  • 12x5 Support
  • Critical incidents 24x7
  • LiveWatch Lite Monitoring
  • ServiceOps with Hey!Ho!
  • Up to 1 monthly touchpoint
  • FinOps Lite with basic analysis and recommendations
  • Moderate assisted minor adjustments
  • Optional on-demand WAR

Best for:

Companies with higher AWS consumption, significant workloads and a need for greater technical, operational and financial predictability.

Start small. Scale as your cloud becomes more critical.

Cloud Care AWS was designed to create a simple, predictable, and scalable journey for companies using AWS that need ongoing technical support. The company can start with a light layer of support and monitoring, gradually expanding coverage as AWS becomes more relevant to the business.


A simple way to keep your AWS organized, monitored, and continuously evolving.

Cloud Care AWS SMB

Ongoing support, lightweight monitoring, and monthly follow-up.

up to USD 10k/month

Cloud Care AWS Corporate

More capacity, FinOps Lite, and expanded operational support.

up to USD 50k/month

LiveWatch: telemetry that delivers real value

Monitoring through LiveWatch expands Gotobiz’s ability to see the environment, support diagnostics and turn technical signals into practical recommendations.


Cloud Care AWS goes beyond reactive support, using operational data to identify risks, patterns, and opportunities for improvement.


  • Greater visibility into your environment
  • Better understanding of alerts and behaviors
  • Support for technical decisions
  • Foundation for recurring recommendations
  • The natural path to a more mature operation
Monitor de computador exibindo um painel de análise roxo com gráficos, listas e um gráfico de rosca.

ServiceOps

ServiceOps to organize customer relationships

All Cloud Care AWS support is recorded and tracked through Gotobiz’s ServiceOps layer, supported by Hey!Ho!, ensuring traceability, predictability, and clarity in execution.


  • Tickets logged and tracked
  • Organized technical history
  • Clearer prioritization
  • Better customer communication
  • Foundation for contract evolution

FinOps

FinOps Lite for Corporate environments

In the Corporate plan, Cloud Care AWS includes a lightweight FinOps layer to support decisions on consumption and efficiency.


The goal is not to replace a complete FinOps practice, but to identify variations, obvious waste and optimization opportunities that can be discussed simply and practically.


  • Basic analysis of consumption variations
  • Identification of obvious waste
  • Optimization recommendations
  • Discussion during the monthly touchpoint

Optional add-on

Optional WAF to protect exposed applications

Customers with exposed web applications can engage GotoBiz's support to structure, manage or evolve WAF on demand.


WAF can be treated as an optional add-on, depending on the number of applications, rules, tuning requirements, and environment criticality.


  • Web applications exposed to the internet
  • Additional protection against malicious traffic
  • Environments with higher security requirements
  • Customers at the cloud security maturity stage

Clear scope

A clear scope for delivering value predictably

Cloud Care AWS is a lightweight, recurring, and scalable offering. To ensure clarity, predictability, and delivery quality, certain items are not included in the standard scope.


  • Does not replace full managed operations
  • Does not include application support
  • Does not include structural architecture projects
  • Does not include unlimited change execution
  • Does not include comprehensive FinOps financial management
  • Does not include AWS billing as part of the offering

Why subscribe to Cloud Care AWS?

A continuous operational layer to support, monitor, and evolve your AWS environment with greater visibility, predictability, and day-to-day efficiency.

Contorno preto de fones de ouvido circum-aurais sobre um fundo branco.

Greater operational peace of mind

Get ongoing support for everyday questions, adjustments and issues.

Triângulo de advertência preto com um ponto de exclamação dentro, sobre fundo branco.

Less invisible risk

Identify areas of concern before they turn into bigger problems.

Monitor de computador com uma linha representando uma batida cardíaca e um ícone circular na tela.

Greater visibility

Use LiveWatch to broaden your technical view of the environment and support data-driven decisions.

Nuvem com ícone de engrenagem e três nós conectados, representando computação em nuvem ou automação.

Better use of AWS cloud

Support to understand, adjust, and evolve AWS resources as the environment grows.

Ícone de calendário com uma marca de seleção dentro.

Greater predictability

Organize tickets, monthly follow-ups and recommendations in a simple routine.

Ícone preto de análise com barras ascendentes e seta para cima em fundo branco.

Continuous improvement

Increase operational maturity with specialized guidance, monitoring, and technical support.

FAQ - Frequently asked questions about Cloud Care AWS

  • Do I need to purchase AWS billing through GotoBiz?

    No. Cloud Care AWS does not depend on AWS billing through GotoBiz. The offering can be contracted as recurring support for existing AWS environments.

  • Does Cloud Care AWS include full managed operations?

    No. Cloud Care AWS is an ongoing support, guidance, light monitoring and minor assisted adjustments offering. Its purpose is to support the client in evolving their AWS environment without taking on full co-managed operations. No. Cloud Care AWS does not depend on AWS billing through GotoBiz. The offering can be contracted as recurring support for existing AWS environments.

  • What happens if I exceed the monthly ticket or hour allowance?

    Additional support may be handled according to the contractual terms, upon request

  • Are critical incidents included?

    On the SMB plan, critical 24x7 incidents are optional and handled as one-off tickets. On the Corporate plan, critical 24x7 incidents are included in accordance with the contractual terms.

  • What is LiveWatch Lite?

    It is a lightweight monitoring and telemetry layer that increases environment visibility and supports diagnostics, recommendations, and technical decisions.

  • What is FinOps Lite?

    This is a basic analysis of variations and opportunities to optimize AWS consumption; it does not replace a complete FinOps practice or LiveCloud FinOps.

  • Does Cloud Care AWS include WAF?

    WAF is optional and available on demand. It can be contracted according to requirements, number of applications, rules, tuning and criticality.

  • Who is Cloud Care AWS best suited for?

    For companies using AWS that want more technical support and predictability, but do not yet need a fully co-managed operation.

Your AWS environment can be easier to monitor, protect and evolve.

With Cloud Care AWS, your company gains an ongoing layer of technical support, monitoring, ServiceOps, and practical recommendations to keep your cloud under control.

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