HEY!HO!
THE EVOLUTION OF SERVICE MANAGEMENT
Go beyond ITSM. Transform your operation with AI Agents, routines, visual workflows and an interface designed for maximum efficiency.
✓ Customizable service catalog by area
✓ Automated multi-team workflows ✓ Activation within 4 hours
CSC ready for IT, HR, Finance, Legal, and more
AI agents that resolve tickets on their own
4 h
To activate the solution
Native SLA, SLO and ITIL governance
Who’s behind it
Technology
+ people who understand your operations
Hey!Ho! is developed and operated by GotoBiz: The TechOps Company, specializing in the continuous operation of technology, processes, and resources for businesses that cannot afford to stop. Every client has a multidisciplinary team of specialists to get the most out of the platform from day one.
NPS 91
Q4/2025 Survey
CCoE
Cloud Center of Excellence
AWS MSP
Managed Service Provider
“Technology that moves. Businesses that accelerate.”
One solution, multiple departments
More than ITSM. A complete CSC for your company
Automate complex processes with AI Agents and visual workflows.
Hey!Ho! was created for IT, covering incidents, requests, changes, problems and assets end to end, and evolved into a Shared Services Center. Today, it organizes workflows for any area of the company: Help Desk and Service Desk, HR, Finance, Legal, Marketing, Reception, Facilities and Customer Service—with the same robustness and the same simple user experience.
Native ITIL practices: incidents, requests, changes, problems and assets.
Intelligent categorization by service group, service, and process.
Dynamic forms by process: collect exactly what matters.
Multi-team workflows for tickets involving multiple departments.
Real-time SLA, SLO and visual management for decision-making.
Next routine
Daily backup · 02:00
Active routines
47
Requester
Agent
Routines
At-a-glance management
IT · Service Desk
- Incidents
- Service requests
- Change management
- Problems and assets
42 services
Human Resources
- Request time off
- 13th-salary advance
- Medical certificate
- Onboarding
28 services
Reception / Facilities
- Visitor check-in
- Room reservation
- Building maintenance
- Key management
13 services
Finance
- Expense reimbursement
- Advance payment
- Supplier payment
- Reconciliation
19 services
Import new catalog
Upload a spreadsheet: groups, forms and workflows ready for you.
Service Catalog
A
proprietary catalogfor each area of the company
Structure your IT, HR, Finance, Legal, Marketing and Facilities catalog—or import your own in minutes. Any department can operate its services autonomously.
1
Import from spreadsheet
Add services, groups, forms, and SLAs—or create them directly.
2
Customize without code
Visual editor for processes, forms, SLAs, and approvals.
3
Scale in hours
Replicate what works in IT across other departments: the same governance.
Multi-team workflows
Model
any workflow without writing a single line of code
From simple to complex: approvals, decisions, team assignments, integrations and automated actions. Hey!Ho!’s no-code visual modeler connects steps, teams and rules in a clear diagram, ready to go into production in minutes.
Drag-and-drop visual
Drag steps, connect decisions, and define rules without relying on IT.
Routing between teams
Automatically route each stage to the responsible team, manager, or department.
Decisions and branches
Approved, rejected, conditional: each path with its own actions and SLA.
No-code
Ready
in minutes
In progress
312 active workflows
Resources that deliver results
Everything your
operation needs, all in one place
From voice descriptions to a multi-team workflow, Hey!Ho! was designed to reduce requester friction and boost agent productivity.
Open a ticket in seconds
Quick categorization with predefined templates. The requester only fills in the subject and details: through the portal, the app or simply by sending an email to the queue address.
Voice descriptions
The requester describes the problem instead of typing, and Hey!Ho! automatically transcribes it into the ticket description: perfect for users in the field or in a hurry.
Integrated AI assistant
Improves the text, corrects spelling, adjusts the tone (professional, objective) and suggests responses for the agent.
Dynamic forms
Each process collects exactly the data it needs: vacation, visitors, access, hiring and much more.
Configurable urgency
Define authorized VIP users who can change a request's urgency: reprioritize critical tickets without bypassing governance rules.
Routines and scheduling
Schedule one-off, daily, weekly, monthly, quarterly or annual activities with a calendar view.
Centralized communication
The entire conversation between the requester and agent takes place within the tool, with attachments (images, screenshots, documents and videos), a complete history and version control.
Email notifications
Hey!Ho! sends an email for every new comment, ticket action, and when the SLA enters a critical zone: no deadline is missed.
Customer satisfaction survey (CSAT)
One- to five-star rating at the end of each service interaction, identifying problem areas and opportunities for improvement.
Tailored agent views
Each agent customizes groupings, filters, columns and their order: the workspace is theirs.
Templates and parent/child tickets
Requesters create templates for recurring tickets, duplicate tickets, and share them with other users. Agents resolve the parent ticket, and the associated child tickets are resolved along with it.
LiveWatch integration (monitoring)
Connect to Zabbix or Grafana: critical alerts automatically become tickets and notifications, with predefined email templates.
Native Artificial Intelligence
The AI that
works alongside
your team
They are not just chatbots. They are AI agents trained with your company’s knowledge that resolve and close tickets without human intervention. They reduce ticket volume, help requesters submit clear tickets, enable agents to respond quickly and help managers identify bottlenecks before they become problems.
Knowledge base by agent
Each AI agent has its own knowledge base: upload PDFs, Word documents and websites so it can respond using your company's language and content.
Expert assistants
Create agents with their own personalities and knowledge bases to open and resolve tickets autonomously.
Automatic ticket summarization
Intelligent summaries of long tickets and complete histories: understand the context in seconds without reading conversation by conversation.
Rewriting, proofreading, and tone of voice
Professional, objective, empathetic: adapt each message in one click.
At-a-glance management
Real-time
decisions
Unified, data-driven management view, providing greater agility in decision-making
Customizable dashboards with SLA, CSAT, team productivity, queues, requests by user and department, key topics, and satisfaction. Identify bottlenecks and pain points before they affect the customer. Hey!Ho! also offers Power BI views and dashboards to maximize operational management through advanced analysis and data cross-referencing.
Anticipate bottlenecks
Identify SLA offenders and overloaded queues before they impact the customer.
One-click drill-down
From high-level metrics to individual tickets, without switching screens.
4.8★
CSAT
Customer service satisfaction
Satisfaction surveys
CSAT in our service DNA
At the end of each interaction, the requester rates the ticket from 1 to 5 stars. Hey!Ho! consolidates everything into a clear dashboard, showing managers where to improve and whom to recognize: no lengthy forms, no friction.
1 to 5 stars
Simple, fast evaluation at the end of the interaction, with a high response rate.
Automatic
Automatic notification when the ticket is closed, with no operational effort from the team.
Open comments
Optional free-text field provided by the requester and available for analysis.
Identify sources of issues
Cross-reference CSAT by service, agent, department, and SLA to act quickly.
Experience
Native Dark mode and Light mode
Dark mode reduces eye strain during long service sessions. Light mode retains the classic standard for day-to-day operations.
One-click switching, per user
Optimized accessibility and contrast
Hey!Ho! in your pocket
Hey!Ho! is also a mobile app
Available on Google Play and the App Store: requesters can open tickets, track progress and approve workflows directly from their phones.
Ticket creation and tracking
Category, description and attachments from the mobile phone itself, with a photo of the problem included. The requester can track the status of each ticket in real time.
Mobile approvals
Approve or reject workflow steps wherever you are: no portal login, no desktop required.
Why Hey!Ho!
Advantages that translate into
results
Customizable dashboards
Custom metrics and drill-down, with native and Power BI views.
Organizational communication
Centralized, auditable service requests and comments.
Cost reduction
Automate repetitive tasks and eliminate rework.
Customer satisfaction
Faster, more predictable service.
Focus on what matters
Teams focused on the core of operations.
Customer-specific FAQ
Each customer builds an FAQ to support agents in resolving tickets.
Activation within 4 hours
Get started fast, keep evolving.
Security & integration
Compliance, auditability, APIs and SSO.
High performance
Highly available SaaS Cloud.
Multi-company
Serve multiple companies and locations in a single instance, with data isolation.
Highly configurable
Adapt it to your process, without development.
Best practices
ITIL, SLA and governance in our DNA.
Frequently asked questions
Everything you need to know before the
demo
Is Hey!Ho! only for the IT department?
No. Although IT is the most common entry point, Hey!Ho! serves every area of the company: HR, Finance, Legal, Marketing, Reception, Facilities, Customer Service and more. It is a shared services center platform.
How long does it take to get started?
The solution is activated within 4 hours. Within a few days, your team will already be operating with configured workflows, SLAs and categorization.
How is AI used in the tool?
AI is present in several areas: improving text and spelling, adjusting tone, suggesting responses based on the knowledge base, autonomous specialist agents, ticket summarization, and information enrichment.
Does it operate as a SaaS model?
Yes. Hey!Ho! is SaaS, cloud-based, with a monthly subscription, high performance, and high availability: no infrastructure headaches.
Can I integrate with my existing systems?
Yes. Hey!Ho! is highly configurable and can be integrated through APIs, SSO, and webhooks, connecting to your company’s tool ecosystem.
Talk to a specialist
Lets go?!
Ready to transform your service operation
Schedule a conversation with our experts. In 30 minutes, we’ll show you how Hey!Ho! can reduce costs, increase user satisfaction, and give you complete visibility into your operation.
Personalized demonstration for your scenario
Assessment of your current workflow
Tailored proposal
