XMOps ├── 📥 Coleta de Feedback │ ├── 🟠 Pesquisas (NPS, CSAT, CES) │ ├── 🟢 Feedback espontâneo │ └── 🔵 Social listening ├── 🔗 Integrações │ ├── 🟠 CRM │ ├── 🟢 ERP │ ├── 🔵 Service Desk │ └── 🟣 APIs / ETL ├── ⚙️ Automação │ ├── 🟠 Alertas inteligentes │ ├── 🟢 Close-the-Loop │ └── 🔵 Workflows de correção ├── 📊 Análises │ ├── 🟠 Sentimento │ ├── 🟢 Predição de churn │ └── 🔵 Dashboards em tempo real ├── 🛡️ Governança │ ├── 🟠 Papéis e responsabilidades │ ├── 🟢 Métricas de CX │ └── 🔵 Rotinas de melhoria contínua ├── ☁️ Infraestrutura │ ├── 🟠 Nuvem │ ├── 🟢 Segurança │ └── 🔵 Suporte contínuo

Well-architected review

by gotobiz

Visibility, efficiency and security for your cloud operation


GotoBiz's Well-Architected solution applies a robust AWS framework to review, optimize, and transform technology architectures — from legacy environments to next-generation digital platforms. The focus is on aligning people, processes, and technologies to reduce hidden risks, eliminate waste, increase resilience, and accelerate innovation.

More than a review of cloud systems, Well-Architected is a strategic approach that promotes consistency, unified governance and continuous evolution across heterogeneous environments, helping companies transform IT into a true growth engine.

PILLARS OF THE WELL-ARCHITECTED REVIEW BY GOTOBIZ

Adopting cloud best practices requires more than infrastructure: it requires a well-planned, secure architecture aligned with business objectives. That is why AWS created the Well-Architected Framework, made up of six pillars that guide the design of resilient, efficient and sustainable environments.


At GotoBiz, we apply this framework to diagnose, optimize and support cloud environments based on evidence, prioritizing what truly generates value for your operations.

Pillar Objectives Application example
Operational excellence Automate and monitor systems for consistency and efficiency Infrastructure as Code, CI/CD, continuous monitoring
Security Protect data and mitigate critical risks IAM, MFA, threat detection, regulatory compliance
Reliability Ensure availability and recover from failures Multi-AZ, disaster recovery, fault tolerance
Performance efficiency Use resources in an optimized and adaptable way Auto-scaling, caching, and the right instance selection
Cost optimization Eliminate waste and maximize ROI Rightsizing, reserved/spot instances, cost governance
Sustainability Minimize technology’s environmental impact Automatic shutdown of idle resources, regions powered by green energy

WHY IS WELL-ARCHITECTED SO IMPORTANT?

  • Invisible complexity: 42% of IT resources are spent solely on maintaining technological diversity
  • Critical risks: exposed credentials and excessive permissions result in millions in data breach costs.
  • Uneven speed: modern teams held back by legacy systems delay innovation.
  • Hidden costs: up to 32% of the cloud budget is wasted on overprovisioning and idle resources.
  • Constant evolution: new regulations and more than 2,500 annual feature releases require periodic reviews to remain competitive.

PRACTICAL EXAMPLES OF WELL-ARCHITECTED REVIEW BY GOTOBIZ

Industry Applications
Industries Standardized governance across legacy systems and modern digital platforms
Financial Services Strengthening resilience and compliance to meet LGPD, PCI-DSS and audit requirements
Healthcare Increased availability in critical environments, enabling continuity even when failures occur
Retail & E-commerce 35% cost reduction through right-sizing and automated shutdown of idle resources

BENEFITS OF IMPLEMENTING WELL-ARCHITECTED REVIEW BY GOTOBIZ

  • Infrastructure cost optimization.
  • Increased availability of up to 99.95% or higher.
  • A stronger security posture, reducing the risk of breaches.
  • Future-ready scalability without technical debt.
  • Unified governance across heterogeneous environments.
  • Operational efficiency through automation and standardization.
  • Technological sustainability, reducing environmental impact.

Example of a well-architected review BY GOTOBIZ

1. Objectives

  • Governance and costs
  • Managed security
  • Eliminate waste
  • Increase resilience
  • Reduce compliance risks


2. Deliverables

  • Architecture report
  • Improvement roadmap
  • Quick wins implemented
  • Continuous improvement plan


3. Technology stack

  • Automation solutions (Terraform, Ansible)
  • Monitoring solutions (LiveWatch Monitoring)
  • CI/CD Pipelines
  • Security and compliance solutions


4. Indicative timeline:

Weeks Deliverables
1-2 Assessment - WAFR completed
2-3 Roadmap & Quick Wins
3-? Remediation - Quick-win implementation
∞/∞ Final review and ongoing managed improvement

5. Commercial model

Initial assessment + continuous evolution program as a service (Managed Services)


6. Practical benefits

  • Hidden cost optimization
  • Greater security
  • Greater availability
  • Risk mitigation
  • Innovation acceleration

well-architected review journey by gotobiz

Initial assessment Detailed diagnosis of the current environment, analyzing the 6 pillars and identifying improvement opportunities with measurable impact

Ícone de seta branca para baixo em fundo preto com cantos arredondados.

Strategic roadmap definition Transformation plan, initiative prioritization, and alignment with business objectives.

Ícone de seta branca apontando para baixo em um botão quadrado preto com cantos arredondados

Quick-win implementation

Implementing high-impact, low-effort improvements to deliver tangible results in weeks instead of months.

Ícone de seta branca apontando para baixo sobre um fundo quadrado arredondado preto

Periodic review

A sustainable improvement program with periodic assessments and incremental implementation to maintain architectural excellence.

KEY TECHNOLOGIES USED IN WELL-ARCHITECTED REVIEW BY GOTOBIZ

Logotipo

BPO

unlock business potential with the power of BPS in technology


GotoBiz BPS services increase availability,

productivity and full capacity of the technology environment through a comprehensive support structure that includes people, processes, and technologies.

With our own execution methodology, we help organizations achieve a higher level of competitiveness in the market.

BPS

Pessoa de óculos e blusa roxa com o queixo apoiado na mão contra um fundo laranja e roxo.

GotoBiz’s BPS services increase productivity and operational efficiency

BPS services

from GotoBiz increase

productivity and the

operational efficiency

Vista aérea de um cruzamento rodoviário que atravessa uma área florestal com vários carros na pista.
Proteção de Dados e Continuidade

With GotoBiz’s BPS solutions, organizations gain support, availability, and service levels, increasing productivity and operational efficiency while optimizing investments. We provide resources, processes, and technology as a service to simplify seamless digital transformation. We operate the business by empowering people, optimizing processes, and innovating relationships.

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Technology environment management

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Application management

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Service Desk

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Field Services

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DevOps

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Customer Service

OUTSOURCE

Atendimento Digital

A solution that manages organizations’ activities, service levels, and workflows, enabling precise, systematic control of processes in digital format, increasing efficiency and enabling high organizational performance.

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Hey!Ho!

SERVICE MANAGEMENT

Recuperação de recebíveis

The Mérito solution communicates, trains, engages and promotes the organization’s living culture, turns employees into brand ambassadors, increases team motivation, empowers professionals and delivers better business results.

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Merit

LIVING COMMUNICATION AND CULTURE

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