Max Software Business Solutions
support that provides
A skilled, multidisciplinary technical team to handle emergency requests and find solutions to day-to-day technology environment issues. Max Software includes:
business application support to meet the different needs of organizations!
Provides qualified and multidisciplinary technical backup, generally focused on business applications and platforms/software, to address functional demands and problems, according to the modalities described below.
Max Software Business Solutions 10.0* - Business Application Support
| Features | Silver | Gold |
|---|---|---|
| Included technologies | Hey!Ho!, Mérito, XRM, Receeba!, Diime!, Doone!, ERP Núcleo, PowerBI, PowerApps | Hey!Ho!, Mérito, XRM, Receeba!, Diime!, Doone!, ERP Núcleo, Unity, UIPath, PowerBI, PowerApps |
| Areas of expertise | Incidents in the application layer of the contracted technologies | Incidents in the application layer of the contracted technologies |
| Ticket opening | Service portals | Service portals |
| Service and service management dashboard via Portal | ✔ | ✔ |
| Regular remote meetings | Optional | On demand |
| Tickets/month² | 5 | 7 |
| Time to begin service | Within 2 hours | Within 45 minutes |
| Priority for critical incidents (system down) | - | ✔ |
| Service coverage³ | 5x10 | 5x10 or 7x24 |
| Professional Services | - | Minimum 160 hours/year |
| Max Software Relationship Coordinator¹ | - | Optional |
| Investment | Upon request | Upon request |
Target audience: development/systems/project teams with technical expertise that require third- or fourth-level support.
Notes:
¹ During business hours.
² Monthly, non-cumulative incidents, limited to up to 4 hours of work per incident/service request. After 4 hours of service, a second ticket is counted for the same context, and so on.
³ For Gold plans, 5x10 or 7x24 support coverage is selected at the time of contracting.
⁴ The maximum time to begin service is 7 days from the contract date.
possibility of activating new services in modular formats at special rates for support customers.
possibility of contracting advisory services with monthly allocation to perform maintenance or improvements to applications.
