LiveWatch
monitoring and observability
LiveWatch Monitoring strengthens the management of organizations' technology platforms, business applications and assets.
LiveWatch Monitoring is a proactive management and monitoring platform designed to detect performance and availability anomalies in IT infrastructure components and business applications.
The platform collects information and processes it through sophisticated algorithms, artificial intelligence and performance forecasting mechanisms, generating real-time information and telemetry, situational dashboards and management interfaces that, when combined with GotoBiz Managed Services, make it an essential solution for environments where technology is critical to successful business operations.
EVERYTHING* IN ONE PLACE!
- Administration dashboards
- Service levels
- Management monitoring views
- Service availability
- Performance and consumption assessment and forecasting
- Service Request
- Ticket opening
- Logs of key activities
- Environment evolution and other changes
* According to the contracted resources.
At-a-glance management with a management interface for monitoring the services contracted by the organization
Applied artificial intelligence with advanced suggestions
LIVEWATCH uses AI engines:
AI with advanced suggestions based on previous incidents: receive personalized insights and action strategies directly connected to your company’s incident history.
Comprehensive visibility into monitored resources: get a detailed analysis of each resource, enabling you to identify trends and act proactively.
Incident dashboard with criticality-based visualization: quickly view the latest and most critical events, prioritizing what truly matters.
Incident history: track past incidents to identify patterns and optimize your infrastructure.Performance metrics with interactive charts: analyze the performance of monitored resources with clear, informative charts.
WITH LIVEWATCH, COMPANIES GET:
- Intelligent, continuous monitoring of resources, devices, links, cloud environments, hardware, IoT, and business applications — ensuring complete visibility of the technology environment, according to the contracted scope.
- An agile, scalable and robust implementation model, designed to monitor, operate and sustain corporate environments efficiently and securely, with minimal interference in operations.
- Service Level Agreements (SLAs) and clear support response times aligned with the contracted scope, providing operational predictability and a response proportionate to business criticality.
- Centralized platform with dashboards, reports, charts, and actionable insights, providing technical and business metrics for fast, well-informed decision-making.
- Predefined and standardized Service Levels, ensuring clarity in deliverables, consistency, and operational traceability.
available options
- Additional monitoring of production environments, administration, and other business contexts that extend beyond the strictly technological scope.
- Cloud-based contingency for servers, software, and applications,
covering the entire operational lifecycle. - Incident management and escalation with CTA (Call to Action),
accelerating decisions and shortening resolution times. - A hyperautomation layer to increase productivity,
eliminating repetitive activities, reducing manual effort, and accelerating operational routines.
Livewatch monitoring
for multiple industries
For industry
Intelligent monitoring to keep production and IT in sync
In industry, any system failure can bring entire production lines to a halt. LiveWatch Monitoring provides visibility into critical infrastructure, connectivity between plants, ERPs, industrial applications and IoT sensors. We monitor the performance of servers, databases, networks and applications in real time, keeping operations stable and continuous. With predictive insights and automated responses, your team can act before a problem becomes downtime—and keep production running at its best.
For Service Companies
IT that supports the customer experience, with control and stability
In service companies, every minute of downtime directly affects customer satisfaction. LiveWatch Monitoring monitors business applications, infrastructure, and cloud environments, focusing on the performance experienced by the end user. Reduce failure response times, anticipate risks, and keep your operation agile and reliable—even across multiple locations, legacy systems, and hybrid environments.
For Finance
High availability, security and performance for critical environments
Financial institutions cannot afford failures—they need to operate with stability, security, and compliance. LiveWatch Monitoring provides end-to-end visibility across banking systems, credit platforms, APIs, databases, and regulated applications. With 24x7 monitoring, intelligent alerts, and integration with automated response processes, we provide the foundation for a resilient, auditable environment capable of supporting your financial operations.
For Retail and e-Commerce
Real-time digital experience monitoring — from store to checkout
In retail, the customer experience starts before the purchase. LiveWatch Monitoring monitors physical stores, POS systems, ERPs and e-commerce operations in real time, ensuring the environment is available, fast and functional. We validate critical functions such as login, search, payment and gateway integration, so your sales operation never stops — online or in-store
For Healthcare and Laboratories
Availability and security for sensitive data and critical journeys
Hospitals, clinics, and laboratories depend on systems that cannot go down. LiveWatch Monitoring provides control over clinical applications, patient databases, connectivity between sites, and cloud environments. With a focus on performance, compliance, and confidentiality, we deliver proactive support to keep your operations secure, available, and reliable.
Intelligent monitoring with LiveWatch Monitoring
With LiveWatch Monitoring, technology environments operate proactively and intelligently, with a focus on the real impact on the business.
We monitor environments using a value-driven approach, covering everything from the user experience to business-critical items—all according to the contracted scope and our clients’ needs.
Furthermore, we know that every company and operation is unique—which is why LiveWatch Monitoring operates according to the contracted scope. Based on the customer’s needs, we activate the monitoring and operations blocks, along with complementary capabilities such as automation that make sense for the business, aiming for scale, predictability, and alignment with the defined service levels. This way, evolution can be gradual: we start with what delivers immediate impact and expand only when there is a clear return, avoiding unnecessary costs and operational complexity.
Digital experience and technical UX
We monitor the user journey and perceived performance—not just the systems behind it.
- Synthetic and real-user application monitoring
- Latency, availability and response maps by region/device
- Validation of critical features (login, checkout, API requests)
- Experience metrics (XLAs, average load time, errors)
- Integration with observability and AIOps platforms
Business applications
Your operating systems running at real-world performance, without interruptions.
- Availability and key-function monitoring
- Response time and continuous stability
- Detection of failures and bottlenecks in real-world usage
- Continuous monitoring of APIs and dependent services
Cloud environments
End-to-end visibility into cloud services — scalable, auditable, and highly available.
- Availability and performance of instances and services (AWS, Azure, GCP)
- Cost vs. performance and abnormal consumption alerts
- Monitoring of managed services (databases, storage, queues, containers)
- Functionality of hosted applications
Database
Keep your applications fast and your data intact — with real performance insights.
- Instance and database-service availability
- Transaction volume and I/O usage
- Database growth and consistency
- Predictive analysis of bottlenecks and failures
Network and connectivity
Links, switches and routers under complete control — from traffic to physical integrity.
- Availability monitoring (hardware and software)
- CPU load and network device latency
- Inbound and outbound traffic volume by interface
- Identification of packet loss, instability, and saturation
Server infrastructure
Complete visibility into the health of physical and virtual servers.
- Hardware, operating system, and active service status
- CPU, memory (physical and virtual), and disk usage
- Network traffic per server
- Resource underutilization and over-allocation
- Integrations with APIs and external platforms
- Storages and volumes monitored in real time
All this with operational intelligence
With customized dashboards, intelligent alerts and integrations with leading tools such as Zabbix, Grafana and other ITSM and AIOps platforms, LiveWatch Monitoring enables your company to prevent failures, make real-time decisions and continuously improve — all as a service, with specialized support and a focus on the value perceived by our customers.
BENEFITS OF USING livewatch
- Decision-making support: Provides detailed data and insights to support strategic decision-making and resource optimization.
- Increased availability: can reduce downtime by detecting failures or performance issues.
- Performance improvement: Identifies bottlenecks and efficiency issues, enabling proactive adjustments to improve operations.
- Improved user experience: A consistent, high-quality user experience by keeping applications available.
- Cost optimization: Minimizes operating costs by preventing problems that would require costly repairs and optimizing resource usage.
- Compliance: Helps maintain compliance with regulations and security standards.
Service level LiveWatch Monitoring
| Available LiveWatch Monitoring services | |
|---|---|
| Monitoring of infrastructure items and business applications according to the contracted scope on a 24x7 basis | ✔ |
| Technical information about anomalous situations through the LiveWatch platform | ✔ |
| Management information and dashboards on the LiveWatch platform | ✔ |
| Portal for tracking requests, incidents, and in-scope items | ✔ |
| Incident management and escalation through the LiveWatch platform | ✔ |
| Predictive insights through Machine Learning to increase scope availability | ✔ |
| Call to Action option for incident handling | Optional |
| Monitoring of specific customer sensors, subject to feasibility assessment | Optional |
| Multilingual service (English and/or Spanish) | Optional |
| Max Software — advanced technical support for mission-critical incidents 24x7 | Optional |
Version 3.0 - 11/26/2025
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