Continuous, uninterrupted operation with cloud managed services
Structure your cloud operations to reduce disruptions, respond faster, and evolve consistently.
With LiveCloud CMS, your operation moves from reactive to structured, with continuous monitoring, organized incident response, and recurring improvements to the environment.
Operating in the cloud
requires more than availability
As operations grow, so do the demands for stability, response times, and environmental consistency. Without a clear structure, day-to-day operations become dominated by incidents, one-off adjustments, and reliance on manual effort. With LiveCloud CMS, this dynamic becomes consistent and focused on continuous improvement.
Infrastructure to operate with confidence
Structured environments designed to support critical applications with security, stability, and alignment with best practices.
Continuous operational monitoring
Availability and performance monitoring, enabling deviations to be identified and addressed before they affect the business.
Technical support for more confident decision-making
Specialists drive environment evolution and support technical decisions, reducing reliance on internal resources.
Continuous performance improvement
Recurring adjustments that keep the environment efficient, stable, and ready for new demands.
You choose: SharedOps or FullOps
Operations move from a reactive model to serving as the foundation for stability, efficiency, and continuous growth. They can be structured into two models, according to the level of client involvement: FullOps and SharedOps.
FullOps
Shift operational complexity away so you can focus entirely on the business.
SharedOps
Autonomy with specialized support to advance operations securely
LiveCloud CMS – FullOps Model
Shift operational complexity away so you can focus entirely on the business.
In the FullOps model, GotoBiz takes end-to-end responsibility for cloud operations, delivering stability, continuous improvement, and specialized support. The result is a more predictable operation, with less risk and greater capacity to focus on business growth.
Stability that keeps operations running
Environments operated with a focus on availability and performance, reducing impacts that may affect the business day to day.
Fast, continuous incident response
Continuous identification and resolution of issues, reducing response times and exposure to failures.
Continuous architecture evolution
Recurring adjustments and improvements that keep the environment up to date, efficient, and ready for new demands.
Team focus on what creates value
The internal team stops handling operations and shifts its focus to strategic and growth initiatives.
Ideal for:
Companies seeking to reduce operational complexity and rely on a partner to take responsibility for cloud operations with consistency and predictability.
LiveCloud CMS – SharedOps Model
Autonomy with specialized support to advance operations securely
A shared operating model in which your team retains control of the environment, with GotoBiz acting as strategic technical support to sustain evolution, stability, and more secure decision-making.
Autonomy with environment control
Your team remains responsible for operations and decisions, preserving internal governance and knowledge.
Flexibility to adapt operations
A model that adapts to the dynamics of the business, providing support during periods of higher demand or specific technical needs.
Technical support for critical decisions
Experts analyze scenarios, validate changes, and resolve more complex situations.
Operational security backed by specialized expertise
Continuous support that strengthens operations and reduces risk, even without a full transfer of environment management.
Ideal for:
Companies seeking to maintain control of their cloud operations while relying on specialized support to evolve with greater security and efficiency.
LiveCloud CMS: FullOps vs SharedOps
Which option makes the most sense for your operation?
| SharedOps (greater autonomy) | FullOps (more delegation) | |
|---|---|---|
| Infrastructure management | Shared with the client | 100% managed by GotoBiz |
| Operational responsibility | Shared operations with specialized support | GotoBiz takes full responsibility for operations |
| Monitoring | Continuous resource health monitoring | Advanced (health, performance, 24x7 cost management) |
| Technical support | On-demand technical support for incidents and validations | Proactive, continuous, and comprehensive support |
| Incident management | Support with analysis and direction, with execution by the client | End-to-end management (identification, response, resolution) |
| Patching and updates | Customer responsibility | Managed and validated by GotoBiz |
| Cost management (FinOps) | On-demand support for analysis and optimization (optional) | Included (continuous monitoring) |
| Continuous improvements | On-demand improvements as needed | By project - recommendations, adjustments, and continuous improvement according to the contracted scope |
| Security and compliance | Support with initial setup | Continuous management (hardening, best practices) |
| Operational SLA | SLA applies only to basic support | SLA applied to operations, availability, and performance |
Both LiveCloud CMS operating models use the LiveCloud platform as the foundation for visibility, control, and operations.
Continuous security
integrated into operations
As cloud operations grow, so does the organization’s exposure to risk. Without continuous visibility and a structured response, security events can go unnoticed and directly impact the business.
With a solution that integrates security visibility, detection and response in an operational hub, your operation gains continuous monitoring, structured event detection and guided response, without increasing operational complexity.
Continuous security visibility
Continuous environment monitoring and identification of anomalous behavior
BENEFITS OF LIVECLOUD CMS FOR YOUR ORGANIZATION
With LiveCloud CMS, your operation is managed in an organized way, with defined processes for monitoring, incident response and continuous environment improvement, reducing impact and supporting business growth.
Greater operational stability
Fewer disruptions and greater environment consistency.
Faster incident response
Organized processes for agile operations.
Continuous environment improvement
Recurring improvements that keep pace with business growth.
Operational visibility
Clear monitoring of resource health and performance.
Everything* visible and controlled on a
single platform
Operations are managed through the LiveCloud Platform, which centralizes metrics, availability, tickets and environment evolution.
This gives your team a clear view to prioritize actions and make more informed decisions.
- Administration dashboards
- Service levels
- Management monitoring views
- Service availability
- Performance and consumption assessment and forecasting
- Service Request
- Ticket opening
- Logs of key activities
- Environment evolution and other changes
* According to the contracted services
FAQ - Frequently asked questions about LiveCLoud CMS
What is LiveCloud CMS?
LiveCloud CMS is GotoBiz’s continuous cloud operations model. It organizes monitoring, incident response and environment evolution to run operations with greater consistency and predictability.
What role does the CMS play within CloudOps?
CMS is the pillar responsible for the environment’s ongoing operation. It supports the day-to-day running of the cloud, focusing on stability, visibility, and continuous evolution.
What is the difference between FullOps and SharedOps?
With FullOps, GotoBiz fully manages the environment’s operations. With SharedOps, the work is carried out jointly with the client’s internal team, combining autonomy with specialized support.
Does LiveCloud CMS replace the internal team?
No. LiveCloud CMS complements the internal team’s work, reducing operational effort and allowing the team to focus on more strategic initiatives.
What changes in practice with LiveCloud CMS?
Operations cease to be reactive and become structured, with greater stability, faster incident response, increased visibility and continuous environment improvement.
How does CMS help reduce incidents?
With continuous monitoring and structured response processes, CMS helps identify and address events faster, reducing the impact and recurrence of failures.
Does LiveCloud CMS support environment performance?
Yes. Continuous monitoring makes it possible to identify opportunities for adjustment and improvement, contributing to a more stable operation aligned with actual demand.
Does LiveCloud CMS work in multicloud environments?
Yes. The model can be applied across different cloud environments, supporting more consistent operations regardless of the provider.
Operating with control is what sustains
evolution in the cloud
The cloud enables scale and flexibility, but the way it is operated determines its real impact on the business.
With LiveCloud CMS, your operations are managed with greater consistency, visibility, and capacity for evolution, reducing variability and supporting decisions based on what is actually happening in the environment.
Your team gains clarity over operations, the environment evolves in a structured way, and the business gains a more stable foundation for growth
How we drive our clients’ businesses forward with LiveCloud CMS
Learn how to structure your cloud operation
Share your scenario and let’s explore how to evolve your operation with greater predictability and efficiency.